Mission And Values

Platinum Healthcare’s Mission Statement is more than words on a piece of paper. It’s our “Roadmap” or “GPS”, guiding how we do business every day as it identifies what motivates us and charts our direction.

Our Mission

Our Roadmap starts with our Mission which guides every aspect of our business. It describes the motivation that drives us and so becomes the standard against which we weigh all our decisions and actions.

Our mission is to be “at the heart of better homecare” so that those requiring help enjoy a better quality life and can live safely and independently in their home and community.

Our Values

Red-gum-sprig, a symbol of platinum healthcare in-home aged care servicevalues
Our core Values define how we will achieve our mission. They are derived from Christian principles of love, compassion and respect for people in need. Our values are genuinely people-centred and apply at every level within our organisation and in all our client contact.

We’ve summarised our values with the acronym “SPRIG”. A sprig is a symbol of new life and growth. At Platinum Healthcare we believe that given love, the right support, assistance and encouragement, the aged, the sick and injured, and those with disabilities can have an honoured place in our society and so function more independently and enjoy a better quality of life.

We are committed to:

Delivering impeccable customer service

We understand that “it’s not about us” – it’s about helping others with genuine, compassionate care. We also believe and aim to show you how “little things can make a difference”. Service at this level is not the work of one person but takes a team. With Platinum Healthcare, you get the support of a team of healthcare professionals.

Demonstrating our passion for caring

We have a passion for caring. Passion empowers and motivates so that quality care comes naturally and effortlessly. Passion brings out the best in people. When we are empowered, our personal strengths and passion are evident for everyone to see.

Building relationships and “connecting”

We value the relationships we build with our clients and across our organisation. Sure it starts with our service, but our work goes far beyond that. It’s about ‘connecting’ with people and making a positive difference.

Bringing integrity through being transparent and honest

Doing what’s right is sacred to us. We consider that only when being principled, honest and reliable can we expect success. We protect the privacy and confidentiality of those we serve and with whom we work.

Supporting individuals for life-long growth with quality of life

We believe that given love, respect and opportunity all individuals can continue to grow throughout their journey of life.

Aging is not just decay, you know. It’s growth. It’s more than the negative that you’re going to die, it’s also the positive that you understand you’re going to die, and that you live a better life because of it.

From: Tuesdays with Morrie, By Mitch Albom