At the Heart of Better Homecare

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Vision - "At the Heart of Better Homecare"

Through our unique “At the Heart of Better Homecare” programme we are able to support and assist the elderly, disabled and the chronically ill, as well as those who are sick or injured and recuperating.

The programme has been specially designed to produce a positive impact on both the physical and mental health needs of our clients and thereby enhance their quality of life.

Platinum Healthcare’s “At the Heart of Better Homecare” programme is designed to assist and empower the elderly and the disabled to:

1
Have control over their own life as far as possible;
2
Remain in the comfort of their own home, in familiar surroundings and in the community they know;
3
Be more independent at home and in the community;
4
Achieve improved outcomes where possible; and thus
5
Enhance their quality of life.

“At the Heart of Better Homecare” is not just our tagline, but it is about providing the right care for your loved one so they can live a safe and happy independent life at home and in the community they know and love.

Such “active involvement” in life will have a positive impact on both physical and mental health. What’s more, our services are flexible and will adapt to the changing needs of the care recipient.

“At the Heart of Better Homecare” is provided by our trained carers in a discrete and professional manner making sure that client’s dignity and privacy (including that of their family) is respected at all times.

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very caring, thoughtful and very thorough

The client - MS sufferer who together with her husband was receiving domestic assistance support.

"Your carer was very caring, thoughtful and very thorough. She was a hard worker and let nothing stop her from getting the job done properly, ie she kept working even whilst we were interacting with her and so always managed to complete her tasks properly without having to rush or take shortcuts."

A&B K, Clients, South Perth

Most Reliable Agency

The client - a large West Australian Aged Care provider who has both residential aged care facilities and provides aged home & community care services. Platinum Healthcare has been providing this agency with relief staff (and sometimes regular scheduled services to some of their clients) since 2007.

A scheduler at the agency, who was trying to find a regular support worker for one of their high needs clients, stated "I would prefer Platinum than other agency (sic) as you are more reliable".

West Australian Aged Care provider

I have found dealing with Platinum Healthcare to be extremely easy

The client - a large not-for-profit agency for whom Platinum Healthcare is providing regular as well as relief staff.

"I have found dealing with Platinum Healthcare to be extremely easy. Phone calls and e-mails are always followed up promptly and professionally."

Coordinator/Scheduler, NfP Organisation

professional attitude and a willingness to assist in all aspects

The client - 8 y/o boy with cerebral palsy living with his grandparents who are his primary carers. He has regular seizures and requires full assist with all personal care.

“We selected Platinum Healthcare as you came highly recommended through LAC. Your organisation demonstrated an experienced and professional attitude and a willingness to assist in all aspects with my grandchild. Over the years our family enjoyed meeting a number of your young people who came and built a close relationship between each member of the family.”

Wendy, Grandmother, Fulltime Carer

attentive and intelligent service that was tailored to our needs

The Client - 85YO widowed Scottish male who was visiting family in Perth over the Christmas break. He required daily Personal Care in order to get up and ready for the day's activities.

"We were looking for temporary care only while Dad was visiting us and were somewhat cautious given previous experience of varied quality. We used Platinum Healthcare as their experienced and friendly staff provided an attentive and intelligent service that was tailored to our needs. As a daughter I received 'peace of mind' watching the carer fit in immediately and seeing her initiative in managing Dad's needs.

Daughter, Swanbourne

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