Building Relationships and “Connecting” for Enhanced Care: The Essence of Platinum Healthcare

Platinum Healthcare is a non-profit, private company that was founded with a heartfelt vision of providing exceptional care to individuals with disabilities and the elderly.

Understanding the importance of creating meaningful connections, Platinum Healthcare values the building of relationships as a core principle. This article delves into the significance of this value, exploring how it goes beyond surface-level interactions and contributes to fostering a positive difference in the lives of those in need. By drawing upon research, we can gain a deeper understanding of the profound impact that building relationships and “connecting” can have within the area of healthcare.

The Power of Building Relationships

Building relationships in healthcare settings has been recognised as a crucial factor in achieving positive outcomes for individuals. Research has shown that strong and supportive relationships between healthcare providers and patients promote patient satisfaction, trust, and adherence to treatment plans (Cape, 2017). In addition, these relationships contribute to better health outcomes, improved emotional well-being, and reduced anxiety levels for patients (Street, Makoul, Arora, & Epstein, 2009). 

By prioritising relationship-building, Platinum Healthcare aims to cultivate an environment where clients feel understood, valued, and supported, leading to a higher quality of life. This is evident in the efforts made to permanently pair support workers with clients, ensuring a long-term relationship can be developed over time.

Connecting on a Deeper Level

The concept of “connecting” with individuals encompasses more than simply delivering a service. Platinum Healthcare recognises the importance of going beyond surface-level interactions and fostering genuine connections. This means taking the time to listen attentively to clients, understanding their unique needs, and tailoring care plans accordingly. By focusing on building these connections, Platinum Healthcare can develop a deep understanding of the individual’s preferences, personal history, and aspirations, enabling them to provide personalised, compassionate care.

Benefits for Clients

When healthcare providers genuinely connect with clients, it establishes a sense of trust and emotional support, which is crucial for individuals requiring disability and aged care. Research has shown that such connections have positive psychological effects, leading to improved overall well-being, reduced stress levels, and increased resilience (Carroll, Dowrick, & Davis, 2009). By building relationships and connecting with clients, Platinum Healthcare ensures that individuals receive care in an environment where they feel safe, valued, and heard.

Benefits for the Organisation

Building strong relationships and connections within an organisation is also essential for Platinum Healthcare. A study conducted by Wittenberg-Lyles, Goldsmith, Ferrell, & Borneman (2013) highlighted that fostering connections among team members leads to increased job satisfaction, enhanced teamwork, and improved overall organisational performance. By prioritising relationship-building and collaboration, Platinum Healthcare creates a positive work culture that promotes employee engagement and ultimately benefits both staff and clients alike.


Platinum Healthcare’s commitment to building relationships and “connecting” with individuals highlights our commitment to providing exceptional care. By going beyond the traditional boundaries of service provision and cultivating genuine connections, Platinum Healthcare ensures that their clients feel supported, valued, and respected. The impact of building relationships and connecting is evident not only in the improved well-being of clients but also in the enhanced organisational culture and performance. Through these efforts, Platinum Healthcare is fulfilling its founder’s vision of delivering the finest care to those in their later years.

If you or someone you know would like to learn more about the platinum service we provide clients, complete the form on our contact page or call us on (08) 9470 4075 to have a no-obligation chat and start your own journey with Platinum Healthcare Group.


1. Cape, J. (2017). Consultation skills for healthcare professionals. Medical Education, 51(3), 259-260.

2. Carroll, L., Dowrick, C., & Davis, R. (2009). The therapeutic relationship in general practice: A narrative review of the evidence base. British Journal of General Practice, 59(561), e116-e126.

3. Street, R. L., Makoul, G., Arora, N. K., & Epstein, R.

 M. (2009). How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Education and Counseling, 74(3), 295-301.

4. Wittenberg-Lyles, E., Goldsmith, J., Ferrell, B. R., & Borneman, T. (2013). Communication in palliative nursing: The COMFORT model. Journal of Hospice & Palliative Nursing, 15(2), 99-106.