Platinum Healthcare, like many aged-care service providers, work hard to ensure the best quality of care for their clients. One aspect of good quality care, is the reassurance that the person who arrives at a client’s door each day or each week is a familiar face.
There is nothing more unsettling to a client who is dependent on others for their care – whether it’s a simple domestic duty, or something more complex such as personal care, assistance with showering, dressing, food preparation, or shopping – than the feeling that they are letting a stream of strangers into their home. Together with the feeling of insecurity that this brings, there is also the exhausting issue of having to explain routines and procedures to yet another individual. It is understandably frustrating.
That’s why here at Platinum, we do our level best to ensure that clients receive continuity with the carers we provide. When a carer sees a client regularly, healthy relationships can develop. The client feels better about themselves, more confident and relaxed in their environment, and they have confidence that their carer knows what they are doing. Good well-being is nurtured, and improved health outcomes become more assured.
Why can’t I just have the same carer all the time?
There are a few reasons why it may not be possible to have the same carer on every occasion. As a health care consumer, bearing these challenges in mind may make the burden of change easier to tolerate.
- Illness: care support workers are just as likely as anyone else to develop coughs and colds. However, while most working people may be able to wrap up, take some paracetamol, and battle through the day while sitting at their desk, support workers are often caring for the elderly, and the immune-compromised. Passing bugs to vulnerable people whose priority is to stay as healthy as possible, is something that support workers strive to avoid. And so, while they stay at home and recover, Platinum Healthcare will ensure that someone healthy and well will be there to perform the service.
- Other commitments. Many care support workers are juggling a number of other roles:
- Some are students (many at Platinum Healthcare are studying to become doctors, nurses, physio and occupational therapists, or other health industry professions). From time to time, they will have exams, assignments, or placements that will make them less available for employment. While they are keen to retain their regular client commitments, this is not always possible, and alternative care workers must be provided.
- Some are parents to young children – their health needs or educational demands are, of course, a priority to them. Often parents will request only to work school hours, but during school holidays, their availability will change again and we must work around their needs.
- Changing staff. Care support work is often, by necessity, casual work. Clients’ needs are continually changing. Some require long-term care or support; some only require support for a brief period. Often, clients only require a few hours’ support a week. That is why the work is perfect for students, parents of young children, or for people who are finding their feet in a new country. However, all of these people may decide to move on: students graduate and start their careers; parents begin to feel more confident in the work-place and may seek a role with longer, or more regular hours. New staff must then be recruited.
What Platinum will do to minimise the uncertainty
- If a client requires regular daily services, or services multiple times per week, Platinum Healthcare endeavours to ensure that a small team of carers will be dedicated to your service needs. That way, while you may not have the devoted attention of a single carer for the duration of your needs, there will be a limit to the number of carers that you see.
- If you only require one service each week, every effort will be made to ensure that the same person is sent each week.
- Platinum’s staff are all qualified carers, equipped with Manual Handling and First Aid certification. Further training is regularly offered to staff in aged-care, catheter care, and in other areas. You can be sure that whoever your carer is, they will have the same level of ability to meet your needs. Additionally, many of them are working toward becoming health care professionals, and are already highly qualified in many other areas, too.