Our Clients' Home Care Stories

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Platinum Healthcare's Clients' Stories

Read what our clients are saying about the home and community care services provided by Platinum Healthcare.

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Read Our Clients' Stories

Mitchell – Disability Support Services
Mitchell's mother, Ros, herself tells the story of her and her son's need for consistent disability support services: “Continuity of[...]
Ross – Holiday Respite Care
"My Mum was Dad’s primary carer until she was diagnosed and subsequently died from a brain tumour. From then on[...]
Elysia – Disability Swim Support
Platinum Healthcare first began providing support services to Elysia in 2007. These involve morning and evening assistance with personal care,[...]
Kathleen and John – Daily Home Care
Mum and Dad were both in the British army when they met in Gibraltar.  Dad was a widower with a[...]
Irena – End of Life Care
“After I moved in, it became evident very quickly that I couldn’t cope with attending to toileting several times a[...]

very caring, thoughtful and very thorough

The client - MS sufferer who together with her husband was receiving domestic assistance support.

"Your carer was very caring, thoughtful and very thorough. She was a hard worker and let nothing stop her from getting the job done properly, ie she kept working even whilst we were interacting with her and so always managed to complete her tasks properly without having to rush or take shortcuts."

A&B K, Clients, South Perth

Most Reliable Agency

The client - a large West Australian Aged Care provider who has both residential aged care facilities and provides aged home & community care services. Platinum Healthcare has been providing this agency with relief staff (and sometimes regular scheduled services to some of their clients) since 2007.

A scheduler at the agency, who was trying to find a regular support worker for one of their high needs clients, stated "I would prefer Platinum than other agency (sic) as you are more reliable".

West Australian Aged Care provider

I have found dealing with Platinum Healthcare to be extremely easy

The client - a large not-for-profit agency for whom Platinum Healthcare is providing regular as well as relief staff.

"I have found dealing with Platinum Healthcare to be extremely easy. Phone calls and e-mails are always followed up promptly and professionally."

Coordinator/Scheduler, NfP Organisation

professional attitude and a willingness to assist in all aspects

The client - 8 y/o boy with cerebral palsy living with his grandparents who are his primary carers. He has regular seizures and requires full assist with all personal care.

“We selected Platinum Healthcare as you came highly recommended through LAC. Your organisation demonstrated an experienced and professional attitude and a willingness to assist in all aspects with my grandchild. Over the years our family enjoyed meeting a number of your young people who came and built a close relationship between each member of the family.”

Wendy, Grandmother, Fulltime Carer

attentive and intelligent service that was tailored to our needs

The Client - 85YO widowed Scottish male who was visiting family in Perth over the Christmas break. He required daily Personal Care in order to get up and ready for the day's activities.

"We were looking for temporary care only while Dad was visiting us and were somewhat cautious given previous experience of varied quality. We used Platinum Healthcare as their experienced and friendly staff provided an attentive and intelligent service that was tailored to our needs. As a daughter I received 'peace of mind' watching the carer fit in immediately and seeing her initiative in managing Dad's needs.

Daughter, Swanbourne