Frequently Asked Questions

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Useful Information

Here you’ll find a list of FAQ’s (Frequently Asked Questions) regarding the services we provide and how things work with Platinum Healthcare.

If you have any queries that are not addressed below or would like to call to discuss how we may be able to assist you or your loved one(s), please contact us.

Can I receive services from Platinum Healthcare even if I’m not eligible for a government-funded assistance package?

I’m on a government-funded package with another provider bu I’m not happy with the service I’m receiving. Can I swap to Platinum Healthcare?

Can I cancel or change services if something else comes up, like a doctor’s appointment?

I can’t find a copy of your price list on your website – how much do your services cost?

So are you just like another recruitment agency?

What if I’d like to receive more services like having someone also take me to do the shopping, to doctor’s appointments or provide support overnight?

What if I’m not happy with the services I’m receiving from Platinum Healthcare or I’d like to provide feedback regarding my experience with your company?

Can I have the same staff member every time?

very caring, thoughtful and very thorough

The client - MS sufferer who together with her husband was receiving domestic assistance support.

"Your carer was very caring, thoughtful and very thorough. She was a hard worker and let nothing stop her from getting the job done properly, ie she kept working even whilst we were interacting with her and so always managed to complete her tasks properly without having to rush or take shortcuts."

A&B K, Clients, South Perth

Most Reliable Agency

The client - a large West Australian Aged Care provider who has both residential aged care facilities and provides aged home & community care services. Platinum Healthcare has been providing this agency with relief staff (and sometimes regular scheduled services to some of their clients) since 2007.

A scheduler at the agency, who was trying to find a regular support worker for one of their high needs clients, stated "I would prefer Platinum than other agency (sic) as you are more reliable".

West Australian Aged Care provider

I have found dealing with Platinum Healthcare to be extremely easy

The client - a large not-for-profit agency for whom Platinum Healthcare is providing regular as well as relief staff.

"I have found dealing with Platinum Healthcare to be extremely easy. Phone calls and e-mails are always followed up promptly and professionally."

Coordinator/Scheduler, NfP Organisation

professional attitude and a willingness to assist in all aspects

The client - 8 y/o boy with cerebral palsy living with his grandparents who are his primary carers. He has regular seizures and requires full assist with all personal care.

“We selected Platinum Healthcare as you came highly recommended through LAC. Your organisation demonstrated an experienced and professional attitude and a willingness to assist in all aspects with my grandchild. Over the years our family enjoyed meeting a number of your young people who came and built a close relationship between each member of the family.”

Wendy, Grandmother, Fulltime Carer

attentive and intelligent service that was tailored to our needs

The Client - 85YO widowed Scottish male who was visiting family in Perth over the Christmas break. He required daily Personal Care in order to get up and ready for the day's activities.

"We were looking for temporary care only while Dad was visiting us and were somewhat cautious given previous experience of varied quality. We used Platinum Healthcare as their experienced and friendly staff provided an attentive and intelligent service that was tailored to our needs. As a daughter I received 'peace of mind' watching the carer fit in immediately and seeing her initiative in managing Dad's needs.

Daughter, Swanbourne