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Feedback / Complaints / Compliments

Here at Platinum Healthcare we want to hear from you. We’re human…we know we don’t always get things right. But, we want you to tell us. When we hear from you, we will act on your feedback or complaint so that we can continue to improve.

We want the best for you, so our response to your feedback or complaint will ensure that you are heard and will assist us in continuing to improve and provide the best possible service and care for you or your loved ones.

Here’s how the process works (in brief):

Acknowledge

You lodge the feedback / complaint / compliment via the form on the next page.

Investigate

We Investigate. If it’s a complaint, you’ll be contacted within 2 business days to acknowledge receipt of your complaint. If it’s feedback, we’ll acknowledge and confirm what’s been done with your feedback.

Respond

We’ll touch base with you.

Follow-up

We’ll follow up to make sure that you’re satisfied with any changes we’ve made and ongoing improvements.

Ways for you to give Feedback / Complaints / Compliments:

We want to hear from you. Tell us what we’re doing well. Tell us where you think we can improve. We promise to respond in a timely fashion and keep you informed during the process.

  • You can phone us at the office - (08) 9470 4075 
  • You can use the form by clicking on the button below.
  • You can tell your Support Worker or Care Manager / Coordinator. He /she will send the feedback or compliment through to us. However, if your feedback is a complaint, you will need to complete the form by clicking on the button below.