Did you know that you can easily change your Home Care Provider if you are unhappy with the service?
As of February 2017, older Australians have the freedom to research and compare different Home Care Providers, and choose the one that suits them the best. This new aged care model is called Consumer Directed Care.
Along with this change comes the importance of knowing what’s out there and how to make the switch if you’re unhappy with the current services you’re receiving.
Take your time before choosing a provider, and don’t be afraid to ask for a second opinion. At Platinum, we like to make things easy for you, so please contact us on (08) 9470 4075 for a free consultation or to chat about your options.
If you decide you want to change providers, there are four simple steps:
1. Inform your current provider and confirm the date that you will be leaving (cessation date). Check your contract for the details of your notice period.
2. Ensure you can start with your new provider on the agreed date so there are no gaps in your care services.
Warning: When you leave your old provider, you have a maximum of 56 days to switch over to a new one. If you haven’t switched to a provider after 56 days, you will no longer be able to use your referral code and your package is withdrawn.
3. Contact My Aged Care on 1800 200 422 and let them know you’ll be switching providers. Tell them which provider you’ll be changing to and they’ll inform them about the change. NOTE: You will receive your new referral code from My Aged Care which you should write down.
4. Contact your new provider and give them your referral code. They will then accept your client referral through My Aged Care and meet with you to start commencing services!
NOTE: If you have unspent funds your old provider will transfer them to your new provider within 70 days. Please note that these funds might not be available until your new provider has received them.
If you need help navigating aged care or changing providers one of our care advisors can provide answers to any further questions you may have. Simply call us on 9470 4075 or complete our inquiry form and we’ll call you back.